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Privacy Policy

Privacy Policy

1. Overview

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of individuals and business customers who interact with us, purchase SipSafe products, or visit our website.

 

2. Who This Policy Applies To

This policy applies to:

  • Individual Customers: Members of the public who purchase SipSafe products for personal use.

  • Business Customers: Bars, clubs, event organizers, and other commercial clients.

 

3. What Information We Collect

 A) From Individuals:

  • Name, email address, phone number

  • Delivery address and billing details

  • Payment information (processed securely via third-party payment processors)

  • Purchase history

  • Any communication you send us

 

B) From Business Clients:

  • Company name, business address

  • Contact person’s name, email, phone number

  • VAT or tax ID (if applicable)

  • Payment and transaction details

  • Usage data if ordering through a business portal

 

C) Automatically Collected (Website):

  • IP address

  • Browser and device information

  • Pages visited and time spent

  • Cookies (see Section 8)

 

4. How We Use Your Information

We use your data to:

  • Process and deliver orders

  • Provide customer service and support

  • Respond to inquiries

  • Send updates, newsletters (if opted in), or product information

  • Improve our website and services

  • Comply with legal obligations

We do not sell or share your personal data for advertising purposes.

 

5. Legal Basis for Processing

We collect and process your personal data based on:

  • Contract: To fulfill purchases or agreements

  • Consent: For marketing communications (you may withdraw anytime)

  • Legal obligation: To comply with law or respond to legal requests

  • Legitimate interest: Improve services, detect fraud, protect our business

 

6. Who We Share Your Data With

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery partners

  • CRM and email services (e.g., Mailchimp, HubSpot)

  • IT and cloud service providers

All partners are bound by confidentiality and data protection agreements.

 

7. Data Retention

We retain your data only as long as necessary:

  • Orders: 6 years for tax/legal reasons

  • Customer support and inquiries: 2 years

  • Marketing data: until you unsubscribe or request deletion

 

8. Cookies and Tracking

We use cookies and analytics tools (e.g., Google Analytics) to enhance website performance and user experience. You can manage cookie settings in your browser.

 

9. Your Rights

Depending on your location (e.g., under GDPR, UK DPA, CCPA), you may have the right to:

  • Access your data

  • Request correction or deletion

  • Object to processing

  • Withdraw consent

  • File a complaint with a data protection authority

To exercise these rights, contact us at [insert contact email].

 

10. Security

We use industry-standard encryption and data protection measures to secure your data. However, no system is 100% secure, so we encourage safe practices.

 

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Email: sales@safesip.uk
Phone: 07707755096

 

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on our website with the effective date.

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